Grand Rapids · answering service · restoration
A 24/7 answering service for Grand Rapids restoration companies.
In West Michigan, the person answering the emergency line at midnight is usually the same person who'll be running the extractor at 6am. Riley takes that shift instead — answering in your company's name, triaging like a dispatcher, and putting a finished lead in your inbox before the caller hangs up.
Call the demo line and play a homeowner in Alger Heights with two inches of water in the basement. You'll know in 90 seconds.
You are the answering service — and it's costing you nights
Most restoration shops around Grand Rapids aren't franchises with a dispatch desk. They're an owner, a couple of techs, and a phone that never stops being the owner's problem. Estimator by day, biller by evening, answering service all night. Sleep with the ringer on and you're wrecked for tomorrow's jobs; silence it and tonight's flooded basement calls the next name on Google.
And the weather here doesn't respect either choice. Lake Michigan piles snow on this side of the state all winter, and when a February warm spell melts it fast, the water shows up in basements from Walker to Kentwood. Spring thaw pushes the Grand River up and finds every low spot in the older neighborhoods — ask anyone who worked the 2013 flood downtown. Deep-freeze weeks split supply lines in Heritage Hill's century-old housing stock. None of it happens during business hours.
What Riley does on every call
- Answers 24/7 in your company's name — while you're asleep, on a demo-out, or up on a ladder
- Runs a real dispatcher's intake: where the water's coming from, still flowing or stopped, category (sewage gets flagged as biohazard), property type, address read back to confirm
- Confirms the caller's name and callback number before letting them go
- Delivers the lead to your inbox in seconds — recording and full transcript attached
- Knows its limits: never quotes a price, never promises an ETA, and the moment a caller wants a human, takes their number so a real team member calls back
The whole thing costs $299/month flat — unlimited calls, no per-lead fees, no contract. Want to see what the missed calls are worth first? Put your own numbers in the calculator.
Serving the Grand Rapids metro: Grand Rapids · Wyoming · Kentwood · Walker · Grandville · East Grand Rapids · Forest Hills · Ada · Rockford · Byron Center · Comstock Park · Caledonia · Jenison · Hudsonville · and the rest of Kent and Ottawa Counties. (Riley answers wherever your customers call from — the service area is yours to define.)
Common questions
Do you need a Grand Rapids office to answer my line?
No — and we don't have one. The service is a phone line: you forward your existing number and Riley answers it 24/7, wherever the caller is. And you can get the founder on the phone, which is more than most national call centers offer.
Will an AI answering my line put callers off?
Callers at midnight care about one thing: someone competent picking up. Riley answers fast, asks the questions a good dispatcher would, and doesn't sound like a phone tree. Call the demo line yourself — that's a better answer than anything we could write here.
Does it actually understand restoration work?
It was built for this trade and nothing else. Riley knows the difference between a burst supply line and a sewage backup, asks whether the water is still flowing, and flags category-3 losses — because those details decide how you roll a truck.
What does it cost, and is there a contract?
$299/month flat. Unlimited calls, no per-lead or per-minute fees, no contract — month-to-month, cancel whenever you like.
How long does setup take?
There's nothing to install. You keep your number and set up call forwarding — after-hours only, on busy/no-answer, or 24/7. You can be live the same day you sign up.
Take back your nights. Start with a 90-second call.
Ring the demo, act out the melt-water basement, and watch the lead arrive. Then decide if you ever want to sleep with the ringer on again.
Sevby answers for restoration companies across the Midwest — Milwaukee & the North Shore · Madison & Dane County · Green Bay & the Fox Valley · Chicagoland · Metro Detroit · Minneapolis & St. Paul · full overview. Riley answers wherever your customers call from; you define the service area.
Free for anyone in the trade: the water damage call script we built Riley on — printable, no email required.