Answering service · water & fire restoration
A 24/7 answering service built only for restoration companies.
Riley answers every call in your company's name — nights, weekends, and while your crew is on a job — triages the emergency like a trained dispatcher, and sends you the lead with a recording and transcript within seconds of hangup.
Call the demo line and act out a flooded basement — it makes more sense in 90 seconds than any pitch.
Most restoration companies don't lose jobs on price. They lose them to voicemail. When a homeowner's basement is filling with water at 2 a.m., they don't leave a message and wait — they hang up and call the next company on the list. A 24/7 answering service exists to make sure that call is answered by you. Sevby is that service, purpose-built for this industry.
Why a general answering service falls short for restoration
Traditional call centers are built to take a message. An operator who handles a plumber, a dentist, and a law firm in the same shift reads from a generic script and emails you "someone called about water damage." That tells you almost nothing about whether it's an active category-3 sewage backup or a homeowner asking about a stain from last winter.
Restoration calls need judgment, not just a message pad:
- Is it still active? A running supply line is a callback-in-minutes situation; a dried-out spot is not.
- What category of water? Clean supply-line water and category-3 sewage are completely different jobs, and sewage is a biohazard the caller should be cautioned about.
- How urgent, really? The right questions, asked in the right order, are what separate an emergency lead from a routine one.
Sevby only does restoration, so Riley asks the questions a seasoned dispatcher would and hands you a lead you can actually act on.
How it works
Forward your line
Point your existing number to Sevby — no new number, nothing to install. Keep your line and cancel anytime.
Riley answers & triages
Every call, 24/7, greeted as your company. Callers are told up front they're speaking with an AI assistant and that the call may be recorded.
The lead hits your inbox
A structured summary — source, severity, callback number, recording, and full transcript — in seconds, so you call back while they're still yours.
What Riley captures on every call
- Caller name and best callback number, read back and confirmed
- Source and extent of the damage, and whether it's still active
- Property type and whether it's owner-occupied
- Insurance status, when the caller knows it
- A clean urgency classification — emergency, soon, or routine
- The full recording and transcript, attached to the lead
And just as important, what Riley won't do: it never quotes a price, never promises an arrival time, and hands off cleanly when a caller genuinely needs a human. It stays in its lane so it never puts words in your mouth.
Simple, flat pricing
One price — $299/month, flat. No per-lead fees, no per-minute charges, unlimited calls, month-to-month. Founding partners onboard free during the pilot. If a missed after-hours call costs you even one job a month, an always-on line pays for itself many times over — run your own numbers on the missed-call calculator.
Common questions
Is this a real person or an AI?
It's an AI assistant named Riley, and it says so on every call — along with a notice that the call may be recorded. We think that honesty builds more trust with your callers than a call center pretending to be your front desk, and it keeps you on cleaner footing for call-recording compliance.
Do I have to change my phone number?
No. You keep your existing number and simply forward your line to Sevby — all of the time, after hours only, or just when your line is busy. There's nothing to install and you can cancel anytime.
How fast do I get the lead?
Within seconds of the caller hanging up. You get a structured summary by email — with the recording and full transcript — so you can call back while the job is still yours. SMS alerts to your crew are on the way.
What happens with a real emergency, like active flooding or sewage?
Riley recognizes it, keeps the caller calm, gathers the details that matter for a fast callback, and flags the lead as an emergency. For genuine life-safety situations it calmly points the caller to 911 while still capturing the lead. Sewage is treated as the biohazard it is, with the appropriate caution to the caller.
Will it quote prices or promise a time?
Never. Riley is built with hard guardrails — no price figures, no ranges, no arrival-time promises. Those are your calls to make when you follow up.
How much does it cost?
A flat $299 per month — unlimited calls, no per-lead fees, month-to-month. Founding partners onboard free during the pilot while helping shape the product.
Hear it for yourself, then let's talk.
Call the demo line, act out a flooded basement, and watch the lead land. If it's not for you, tell us that too.