AI answering service · water & fire restoration
The 2 a.m. flood call doesn't have to go to voicemail.
Sevby is an AI receptionist built only for restoration. It answers every call, day or night, triages the emergency like a seasoned dispatcher, and sends you the lead — with the recording and full transcript — within seconds of hangup.
Call and pretend your basement's flooding — or talk to Riley in your browser, answering as YOUR company →
- Source
- Burst pipe under kitchen sink · still active
- Extent
- Spreading across floor, ~20 min
- Property
- Residential · owner-occupied
- Insurance
- Unsure yet
“A pipe burst under my kitchen sink — there's water all over the floor and it's spreading.”
The problem
The job goes to whoever picks up.
When a homeowner's basement floods after hours and the call rolls to voicemail, they don't leave a message — they call the next company on the list. Missed and overflow calls are where restoration revenue quietly leaks, one emergency at a time.
How it works
Three steps, and it's handled.
Forward your line to Sevby — no new number, nothing to install. Riley takes it from there.
Riley answers, in your name
Every call, 24/7, greeted as your company. Callers are told up front they're speaking with an assistant, and that the call may be recorded.
It triages, not just takes a message
Source, severity, whether it's still active, the property, the callback number — Riley gathers what a trained dispatcher would, one question at a time.
The lead hits your inbox in seconds
A clean, structured summary with the recording and full transcript, the moment the call ends. You call the customer back — while they're still yours.
What Riley does
Built for restoration calls, not generic reception.
24/7, never a voicemail
Nights, weekends, storm surges, and the calls that come in while your crew's already on a job.
Knows an emergency from a quote
Flags active flooding for urgent callback, routes routine questions calmly, and treats sewage as the biohazard it is.
The lead, in seconds
Structured summary to your inbox the moment a call ends — and soon, emergency leads can text you or whoever's on call.
Recording + full transcript
Every call captured, so nothing's lost in translation and your team has the full picture before they dial back.
Never oversteps
Never quotes a price, never promises an arrival time, and hands off cleanly when a caller needs a human.
Honest by design
Riley says it's an AI assistant and keeps the recording notice on every call — trust with your callers, and cleaner compliance for you.
Why Sevby
Not an answering service that happens to take restoration calls.
A generic call center reads from a script and emails you “someone called about water.” Sevby only does restoration — so the questions are the right ones, the urgency is judged correctly, and the lead you get is one you can actually act on.
- ✓Restoration-specific triage. Burst supply line vs. an old stain, category-3 water, still-active vs. contained — judged, not just transcribed.
- ✓Your brand on every call. Riley answers as your company, in a calm, human way — not “thanks for calling the answering service.”
- ✓No lock-in. Forward your existing line, keep your number, cancel anytime. Nothing to install.
- ✓Built in Wisconsin. A founder-run company you can actually get on the phone — the irony isn't lost on us.
One flat price. No surprises.
Sevby is new, and I'm looking for the first Wisconsin restoration companies to run it for real — you get a direct line to the founder and a product tuned around your shop:
- ✓No per-lead fees, ever — unlimited calls
- ✓Month-to-month, cancel anytime
- ✓Set up in a day — forward your line and you're live
- ✓One saved job pays for roughly ten months
If missed after-hours calls cost you even one job a month, this pays for itself many times over — run your own numbers.
Request early access Try the demo first (262) 413-0766Hear it for yourself, then let's talk.
Call the demo line, act out a flooded basement, and see the lead land. If it's not for you, tell us that too.