Madison · answering service · restoration
A 24/7 answering service for Madison restoration companies.
A city built on an isthmus between two lakes keeps its restoration crews busy. Riley answers your line in your company's name around the clock, triages the emergency like a dispatcher, and delivers the lead — recording and transcript included — in seconds.
Call the demo line and act out a failed sump pump on the near-east side. 90 seconds tells you everything.
High water table, old housing, and storms that don't check your office hours
Between Mendota and Monona, Madison's water has nowhere to go but somebody's basement. A June thunderstorm knocks out sump pumps across the near-east side; snowmelt finds the fieldstone foundations off Willy Street; a cold snap bursts a supply line in a Middleton rental the week before tenants move in. The calls cluster at night and during exactly the storms that already have your crew out working.
A homeowner ankle-deep at midnight doesn't leave a voicemail — they call the next company on the list. In a market this concentrated, the shop that answers first usually wins the job.
What Riley does on every call
- Answers 24/7 in your company's name — nights, weekends, storm surges, overflow while your crew's on a job
- Asks what a dispatcher would: source, still-active or contained, water category (sewage flagged as biohazard), property type, insurance
- Captures and confirms name + callback number
- Lands the lead in your inbox in seconds — with the recording and full transcript
- Hard guardrails: no price quotes, no arrival-time promises, clean handoff when a caller needs a human
One flat price: $299/month, unlimited calls, no per-lead fees, month-to-month, cancel anytime. Want the pain in dollars first? Run the missed-call calculator with your own numbers.
Serving greater Madison: Madison · Middleton · Fitchburg · Sun Prairie · Verona · Waunakee · Monona · McFarland · Stoughton · DeForest · and the rest of Dane County. (You define the service area — Riley answers wherever your customers call from.)
Common questions
Is this a local company?
Sevby is a Wisconsin company (based in the Milwaukee metro), and Riley handles restoration calls only. You're not routing your emergency line through a national message-taking center — and you can get the founder on the phone.
Can I forward only nights and weekends?
Yes — that's the most common setup. Keep answering daytime calls yourself and forward after hours, or forward on busy/no-answer so Riley only catches what you miss. Cancel anytime.
What does it cost?
$299/month flat, unlimited calls, no per-lead or per-minute fees, month-to-month.
Give it your worst storm-night call.
Ring the demo, act out the flooded basement, watch the lead land. If it's not for you, that's useful to hear too.