A 24/7 answering service for Minneapolis restoration companies.

The coldest big metro in the country has the worst 2am problem

When a polar cold snap parks over the Twin Cities and overnight lows sink past minus twenty, the phone calls don't wait for morning. Pipes freeze and split in uninsulated wall cavities, ice dams push meltwater back under shingles and down through ceilings, and a furnace failure can turn a vacant Eden Prairie listing into a total loss overnight. The deep-freeze week that fills your schedule for a month generates its biggest jobs between midnight and 6am — precisely when most shops go to voicemail.

Here's the math that hurts: a shop that sleeps through a cold-snap night isn't missing one call, it's missing the densest cluster of high-value work all year. The homeowner watching a ceiling sag at 2am dials down the search results until something answers. If that's not you, it's your competitor.

What Riley does when the temperature drops

• Picks up 24/7 in your company's name — the 2am freeze call, the Sunday ice-dam leak, the overflow while your crews are all extracting
• Runs dispatcher triage: where's the water coming from, still flowing or shut off, what category (sewage gets flagged as biohazard), residential or commercial, address read back to confirm
• Confirms the caller's name and callback number before ending the call
• Sends you the lead in seconds, recording and full transcript included — enough to dispatch on, not "someone called about water"
• Stays inside guardrails: no quoted prices, no promised arrival times, and a real team member calling back whenever the caller wants a human

Pricing is one number: $299/month flat, unlimited calls, no per-lead fees, no contract. Prefer to size the problem first? The missed-call calculator takes two minutes.

Common questions