Detroit · answering service · restoration
A 24/7 answering service for Detroit restoration companies.
Metro Detroit is big, old, and wet in the basement. Riley picks up your line in your company's name at any hour, works the call like a dispatcher — what failed, is it still coming in, sewage or clean — and drops the lead in your inbox with recording and transcript while you're still driving.
Call the demo and play a homeowner in Jefferson Chalmers with a backed-up basement. You'll get it in 90 seconds.
Old basements, tired sump pumps, and a metro you can't cross in twenty minutes
Most of the housing between Eight Mile and the suburbs went up decades ago, and its plumbing is showing its age. When a summer downpour parks over Wayne County, sump pumps quit by the hundreds and floor drains push back up into finished basements — the east side and the downriver communities know that story too well. Winter is no kinder: a hard freeze splits supply lines in bungalows from Warren to Westland.
And metro Detroit is spread out. Your crew can be finishing an extraction in Livonia when a Sterling Heights homeowner calls — forty minutes away on a good day, worse when the storm that flooded them is still snarling I-696. If that call hits voicemail, they don't wait for you to get free. They dial the next result on Google, and the company that answers gets the job you were an hour from winning.
The fix isn't driving faster. It's making sure the phone gets answered — properly — even when every person you employ is elbow-deep in someone's basement.
What Riley does on every call
- Answers 24/7 in your company's name — overnight, weekends, and the storm nights when calls stack up faster than you can take them
- Runs a dispatcher's triage: where the water's coming from, still flowing or stopped, sewage backup flagged as the biohazard it is, property type, address read back to confirm
- Gets the name and callback number, and reads them back to confirm
- Sends you the lead in seconds — recording and full transcript attached — so you can call back from the truck knowing exactly what you're walking into
- Stays inside its lane: no price quotes, no promised arrival times, and a real team member calling back whenever the caller wants a person
Pricing is one number: $299/month flat. Unlimited calls, no per-lead fees, no contract. Prefer to see it before you hear it? Watch the live browser demo, or put your own call volume through the missed-call calculator.
Serving metro Detroit: Detroit · Warren · Sterling Heights · Dearborn · Livonia · Troy · Westland · Farmington Hills · Southfield · Royal Oak · Taylor · St. Clair Shores · the Grosse Pointes · and the rest of Wayne, Oakland, and Macomb counties. (You define the service area — Riley answers wherever your customers call from.)
Common questions
Do you need a Detroit office to answer my line?
No — and we don't have one. The service is a phone line, not a truck: you forward your existing number and Riley answers it the same second, wherever the caller is. What matters is that it was built for this trade specifically — backed-up basements, dead sump pumps, frozen supply lines — not for every small business at once.
Won't an AI answering my line put customers off?
Someone standing in six inches of water cares about one thing: is help coming. Riley answers instantly, asks the questions a good dispatcher would, confirms their callback number, and tells them the team will be in touch — which beats a voicemail box by a mile. And if a caller wants a human, Riley doesn't argue or stall — it says plainly that a real team member will call them back.
Does it actually understand restoration work?
That's all it does. Riley isn't a general receptionist with a restoration script bolted on — it's built for this trade only. It knows a sewage backup from a clean supply-line break, asks whether the water is still coming in, and flags what changes your response. No "someone called about a leak" messages.
What does it cost?
$299/month flat, unlimited calls, no per-lead or per-minute fees, no contract — month-to-month, cancel anytime.
How long does setup take?
There's nothing to install. You keep your number and set up call forwarding — after hours only, on busy/no-answer, or 24/7 — and we configure Riley with your company name and service area. You can be live the same day forwarding is switched on.
Test it with a Detroit storm night.
Call the demo line, act out the basement backup, and watch the lead arrive. If it's not a fit for your shop, tell us why — that helps too.
Sevby answers for restoration companies across the Midwest — Milwaukee & the North Shore · Madison & Dane County · Chicagoland · Minneapolis & St. Paul · Grand Rapids & West Michigan · full overview. Riley answers wherever your customers call from; you define the service area.
Free for anyone in the trade: the water damage call script we built Riley on — printable, no email required.