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What do missed calls actually cost your restoration company?
A flooded-basement caller who hits your voicemail doesn't leave a message — they call the next company. Put in your own numbers below and see the yearly total. Everything runs in your browser; nothing you type is stored or sent anywhere.
Your numbers
Drag the sliders to match your shop. Rough estimates are fine.
What a typical mitigation/restoration job is worth to you.
Calls that come in nights, weekends, or while your crew's already on a job.
Rolled to voicemail, missed, or picked up too late to save the job.
Not every answered call becomes a job — we only count what you'd realistically win.
Estimated revenue at risk
$0
walking out the door every year
How this is calculated. Unanswered calls per month = after-hours calls/week × 4.33 weeks × your unanswered share.
Jobs lost = unanswered calls × your close rate (because an answered call isn't automatically a job).
Lost revenue = jobs lost × your average job value. These are estimates from the numbers you enter — adjust them to fit your shop. We deliberately apply your close rate so the figure stays honest rather than inflated.
Why the after-hours call is the one that hurts
Water damage doesn't wait for business hours. A supply line lets go at 11 p.m., a sump pump quits during a Saturday storm, a tenant finds a soaked ceiling on Sunday morning. In that moment the homeowner is scared, the water is spreading, and they are working down a Google list. Whoever answers and sounds calm and competent gets the job — often before the second company even rings.
That's what makes voicemail so expensive in restoration specifically. In a lot of industries a missed call means a follow-up tomorrow. Here it means the job is simply gone, and you never even knew it existed. The revenue leaks quietly, one emergency at a time, which is exactly why most owners underestimate it until they run the math above.
What actually moves your number
The biggest lever is usually the unanswered share, not call volume. Even a shop that answers most daytime calls can miss a third or more of after-hours ones — and those are the highest-intent, highest-urgency calls you get. Closing that gap is the entire point of an always-on answering setup.
This is the number we built Sevby to shrink.
Riley answers every call in your company's name, triages the emergency like a dispatcher, and texts and emails you the lead in seconds. Try it before you believe it.